Announcement: Paris Jewellers Selects Mi9 Retail to Redefine Customer-Centric Experience

Posted by Erin Hazen on

It is an exciting time at Paris Jewellers, one of evolution, transition, growth and gratitude. Our recent news of partnership with Mi9 Retail comes after a year of in-depth research and thoughtful consideration about what it would take to redefine the customer-centric experience at Paris Jewellers. 

Our entire team is thrilled to begin training on our new retail software, which will allow us to provide an even higher level quality experience to our valued customers. Please take a moment to review the Mi9 Retail press release detailing this exciting development for Paris Jewellers.

Press Release from Mi9 Retail

July 22, 2016 - As part of its strategy to become “Canada’s most Customer-Centric retail jewelry brand”, Paris Jewellers decided to replace its legacy retail system with a modern, “out-of-the-box” retail store solution.  Paris Jewellers selected Mi9 Retail to deliver an integrated, omni-channel customer experience while driving new levels of efficiency in inventory management, store operations, and customer data management.

The Mi9 Retail end-to-end software suite combines Mi9 Mosaic mobile POS, Mi9 Mosaic OMS, Mi9 Mosaic Clienteling, Mi9 Affinity Merchandising, Mi9 Dashboard Reporting and Mi9 CRM, providing Paris Jewellers with a real-time, integrated view of inventory and a complete view of the customer.  Mi9 Retail provides advanced data management and retail analytics, delivering actionable analysis at every level of the enterprise. The mobile capabilities further enhance the Paris Jewellers in-store experience by enabling its brand ambassadors to perform transactions and clienteling activities anywhere in the store to personally engage with customers.

“We value Mi9 Retail’s advanced technology, and we are also impressed by the depth of knowledge and experience from the Mi9 team,” commented Chau Lui, Director of Operations with Paris Jewellers.   “We are thrilled to work with Mi9 Retail to transform our operational, sales and clienteling processes as these are the imperative next steps in the evolution of our business and brand.”

“Retail jewelers of all sizes are increasingly competing on customer engagement, customer intimacy, and a personalized shopping experience,” said Neil Moses, President, Mi9 Retail.  “We’re committed to delivering integrated solutions that tie store inventory to operations to client-centric apps so that firms like Paris Jewellers can continue to grow their businesses profitably while they delight their customers.”

About Paris Jewellers
Established in 1987, Paris Jewellers is a Canadian owned and operated company specializing in beautiful diamond engagement rings, wedding bands, rings, pendants, earrings and watches.  Beginning with one store in St. Albert, Alberta, Paris Jewellers has expanded to 28 stores within 4 provinces across Canada.  As a customer-centric company, our 230 employees are honored to help celebrate our customers’ special life events by focusing on service and selection of the utmost quality.  Whether providing repair services for an heirloom piece or helping a customer select a new piece to celebrate a momentous occasion, Paris Jewellers is ready to assist.  For more information, please visit

About Mi9 Retail
Mi9 Retail, the premier provider of enterprise retail merchandising, business intelligence and customer-centric software, empowers the world’s most successful retailers to build strong personal relationships with their customers, process high volumes of transactions in real time and optimize inventory across all channels utilizing a single, accurate source of the truth. Built using cutting-edge technology, the software minimizes costs of ownership and provides the industry’s fastest time to value. The company’s global headquarters are located in Miami, FL, with operations in North America, Europe and Asia. For more information, please visit

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